Smoke Store info
As a small growing business we have decided to keep our home delivery service relatively small ensuring that we can not only meet needs but we can guarantee all of our produce will reach you in great top notch condition. We offer more of our produce at markets, festivals and by request so if you feel there is something you would like smoking that isn't listed on here, drop us a line and i'm sure we can sort it! The produce that we offer in our "smoke shop' is produce you would sincerely struggle to find in a supermarket fridge! We hope to grow our delivery service and 'smoke shop' product range in the very near future!
Our products run with seasonality. we do however do or best to full-fill every order, yet on the off chance occasion due to the nature of natural stocks we can not full-fill an order we will be straight in contact to discuss an alternative.
All online orders received will be confirmed by e-mail from southwest smokehouse and payment will be confirmed on a second e-mail from Southwest smokehouse/ Squarespace
Alterations & Cancellations
We can accept alterations to an order by e-mail or phone as long as it has not been packed ready for dispatch.
Occasionally some packages can be delayed or even undelivered by the courier. Please contact us as soon as you have any concerns about your parcel. The quicker we know the better. Southwest smokehouse cannot be held responsible for parcels that are undelivered or mis-routed due to incorrect addresses given by the customer.
Delivery & packaging
As we are delivering perishable goods our delivery service runs from Tuesday - Friday. We aim to dispatch within 48 hours of your order being placed however more often than not we dispatch within one working day enabling delivery the following day. you can choose your chosen delivery date up to one month in advance by dropping us a message to arrange this. At this time we do not ship outside of the UK mainland due to the nature of the 24 hour delivery service.
If somebody isn't home to receive your order do not worry! at the checkout you can drop the courier a 'leave in a safe location' note please note. this is only proceeded with if the driver feels it is safe to do so, we don't mind delivering to your place of work! the packaging will keep your order cool for up to 48 hours unopened and then you can enjoy your order that evening after a long day!
Due to our incredible packaging enabling the produce to stay at the required chilled temperature for up to 48 hours we ask for a little help with delivery:
Standard next day -£5.99
Orders over £50 - Free
When we reach capacity or circumstances that are out of our hands we reserve the right to make some delivery dates unavailable however if we do change your delivery date, again we will be straight in contact to find a solution and advise on the best options. please see our T&C's for more info
Our packaging is designed, tried and tested to keep your order at the desired temperature using foil insulated envelopes and double lined insulated boxes dependant on your order and specially designed frozen packs which will slowly defrost along the way keeping your order nice and cold, we aim to deliver your product with a top notch quality
Some of our packaging is recyclable, biodegradable and can be re-used for home purpose please see our little packaging card for further uses once your package has arrived.
We are looking into making all of our packaging bio-degradable, compostable, recyclable and whatever way we can contribute to saving our beautiful planet, but this takes time so please bear with us into the near future when we hope to make this possible!
storage and shelf life
All our products are individually vacuum sealed to ensure ultimate freshness when they arrive with you, however we do recommend before eating your smoked goodness you leave out of the packaging for around 20 minutes'ish' for optimum flavour profiles. a use by date will be stated on the label. if you wish to freeze, please do so immediately and consume within 3 months and/or 3 days of thawing.